Shipping Policy

Processing Time

All products are made-to-order to reduce waste and ensure freshness. Orders are typically processed and shipped within 3-7 business days after payment confirmation. During peak seasons or promotional periods, processing may take up to 10 business days.

Shipping Methods & Delivery Times

United States:

Standard Shipping: 5-10 business days after processing
Expedited Shipping: 3-5 business days after processing (when available)

International Shipping:

International orders: 10-20 business days after processing
Delivery times may vary based on customs clearance and destination country

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping promotions may be offered periodically—check our homepage for current offers.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number.

Shipping Restrictions

We currently ship to most countries worldwide. Some remote locations may have limited shipping options or extended delivery times. If we cannot ship to your location, you will be notified during checkout.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at ruben@rubensantiagocreative.com within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.

Address Accuracy

Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested within 24 hours of order placement.

Questions?

For shipping inquiries, please contact us at ruben@rubensantiagocreative.com

Last updated: December 24, 2025